It has been providing world-class
standards of customer service in the Kingdom of Saudi
Arabia since 1981.It comprises of 14 outlets in Jeddah,
Riyadh, Al-Khobar, Makkah, Madinah, and Rabigh, all of
which cover the full range of travel & tourism
services.
This is backed up by our reputation for
quality service derived from extensive experience –
which has ensured our appearance for many years in
Kingdom's Top 10 Travel & Tourism Agencies, as voted
by leading airlines such as British Airways, Air India,
Gulf Air, Lufthansa, Emirates and Egypt Air, and world
leading tour operators. Elaf Travel & Tourism arranges preferential rates
for holiday, educational, nature, and venture tours,
inbound and outbound, and extends voucher services of
renowned international hotels, car rentals, cruise lines
and transportation companies in Saudi Arabia, USA, North
America, Europe, Middle East, Far East, Pacific basin,
Turkey, North and South Africa, New Zealand, Australia
and other destinations around the globe.
ISO 9001
The goal of Elaf Travel & Tourism is to be the pre-eminent Travel & Tourism Company in the Kingdom of Saudi Arabia and to achieve
"ultimate clients satisfaction" by providing excellent quality service not only meeting but exceeding customer expectations and by continual improvement of the quality management system ISO 9001:2000.Elaf Travel & Tourism is the first Travel & Tourism Company to be awarded the ISO 9001 in the Middle East.
Our
Vision
•To be a leading local Travel and Tourism Company.
•To improve shareholder value.
•To focus on people, customers, and performance.
Our
Mission
•We will conduct travel and tourism business to produce financial returns that encourage and reward investment by shareholders and allow the company to grow.
•Investment in travel and tourism will be continually evaluated for their contribution to the overall corporate SEDCO return objectives.
•We will allocate state of the art resources.
•We will constantly strive to satisfy consumer needs as well as, or better than, the best of our competitors.
•We will attract, retain, and develop high performance people.
We are:
1. People oriented who;
•Insist on personal integrity.
•Value and recognize teamwork.
•Practice open communication.
•Commit ourselves to learning and self development.
2. Customer oriented who;
•Maintain absolute confidentiality.
•Deliver superior customer service.
•Meet customer needs, better than competition, at a profit.
3. Performance oriented who;
•Reward for performance.
•Improve productivity continuously.
•Practice empowerment and personal accountability.
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